If we confirm the percentage of monthly uptime for the month of such a request and is less than 99.9%, we will present the service credit to you in a billing period after the month in which the error occurred. If you do not provide the request and other information as requested above, you will be disqualified from receiving a service credit. i. the words “SLA Credit Request” in the subject line; • “Error Rate” means: (i) the total number of internal server errors returned by the Amazon S3 service as an “InternalError” or “ServiceUnavailable” error state, divided by (ii) the total number of requirements for the corresponding requirement type during that 5-minute interval. . . .